Privacy Policy

Effective: April 5, 2026 — Finservative Technology FZCO, United Arab Emirates

This Privacy Policy explains how Finservative Technology FZCO collects, uses, and protects your information when you use FixMyCloud.

1. Information We Collect

Account data: name, email, company, hashed password
Infrastructure metadata: resource IDs and configuration attributes from scans. We do not store raw data content from your cloud storage.
Credentials: API keys, IAM role ARNs, or SSH keys — encrypted at rest with AES-256
Usage data: page views, features used, scan frequency
Payment data: processed by Stripe; we do not store full card numbers

2. How We Use Your Information

To provide the Service, authenticate you, perform scans you authorize, send transactional emails, and comply with legal obligations.

3. Data Sharing

We do not sell your data. We share with service providers only as necessary: Stripe (payments), AWS (hosting), OpenAI (AI features — anonymized metadata only, never credentials).

4. Data Retention

Account data retained for subscription duration plus 90 days. Scan findings retained 12 months. Credentials deleted immediately on disconnection. Billing records retained 7 years.

5. Security

All data encrypted in transit (TLS 1.2+) and at rest (AES-256). Production access requires MFA. Audit logs maintained for all admin actions.

6. Your Rights

Access, correct, export, or delete your data. Contact privacy@fixmycloud.ai. We respond within 30 days.

7. International Transfers

Data may be processed in EU, US, and Singapore regions. We apply appropriate safeguards for all cross-border transfers.

8. Changes

Material changes notified 14 days in advance by email or in-app notice.

9. Contact

Finservative Technology FZCO, UAE — privacy@fixmycloud.ai