Cookie Policy
Last updated: April 12, 2026 · Effective: April 12, 2026
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They help websites function, remember your preferences, and provide usage information. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (retained for a set period or until deleted manually).
This Policy covers cookies and similar technologies including local storage and session storage used by FixMyCloud on fixmycloud.ai and app.fixmycloud.ai.
2. Cookies We Use
2.1 Strictly Necessary Cookies
Required for the Services to function. Cannot be disabled. No consent required under applicable law.
| Cookie | Purpose | Duration |
|---|---|---|
| fmc_session | Authentication session token — keeps you logged in to your account | Session |
| fmc_csrf | Cross-site request forgery protection | Session |
| fmc_workspace | Remembers your active workspace/tenant selection | 30 days |
| fmc_prefs | UI preferences (theme, display settings) | 1 year |
| __stripe_sid | Stripe session identifier used during payment flows | Session |
| __stripe_mid | Stripe machine identifier for fraud prevention during payments | 1 year |
| cf_clearance | Cloudflare security verification — proves you passed a security check | 1 day |
| __cf_bm | Cloudflare bot management — distinguishes human visitors from bots | 30 minutes |
2.2 Analytics Cookies (Consent Required)
Help us understand how visitors use the site so we can improve it. Only set with your explicit consent.
| Provider | Purpose | Duration |
|---|---|---|
| Google Analytics 4 | Website traffic analysis — page views, user journeys, and conversion tracking. IP addresses are anonymised. | 2 years |
3. Managing Your Cookie Preferences
3.1 Browser Controls
You can manage cookies through your browser settings at any time:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Note: disabling strictly necessary cookies will prevent you from logging in or maintaining session state in the app.
3.2 Analytics Opt-Out
To opt out of Google Analytics across all sites: Google Analytics Opt-out Browser Add-on.
3.3 Do Not Track
When a Do Not Track (DNT) signal is detected in your browser, FixMyCloud disables all non-essential analytics cookies automatically.
4. Legal Basis (GDPR / UAE PDPL)
| Cookie Category | Legal Basis |
|---|---|
| Strictly Necessary | Legitimate interests — essential for service delivery. No consent required. |
| Analytics | Consent (GDPR Art. 6(1)(a) / UAE Federal Decree-Law No. 45 of 2021) |
For EU/EEA, UK, and UAE users, consent for optional cookies is obtained before those cookies are placed. You may withdraw consent at any time through browser settings without affecting prior use.
5. Changes to This Policy
We may update this Cookie Policy when we add or remove cookies or change how we use them. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through an updated consent notice where required.
6. Contact
FixMyCloud — United Arab Emirates & India
Privacy enquiries: privacy@fixmycloud.ai
DPO: dpo@fixmycloud.ai